Legal agreement governing your use of sm77 gaming platform in Indonesia
Last Updated: January 1, 2026
For the purposes of these Terms and Conditions, the following definitions shall apply:
By accessing, registering for, or using any part of the sm77 platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. These Terms constitute a legally binding agreement between you and sm77. If you do not agree with any provision of these Terms, you must immediately cease all use of the platform and refrain from creating an account.
sm77 reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Material changes will be communicated through prominent notification on the website or via email to registered Users. Your continued use of the platform following any such changes constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically to remain informed of any updates.
These Terms and Conditions should be read in conjunction with our Privacy Policy and Responsible Gaming policy, both of which are incorporated herein by reference and form an integral part of this agreement.
You must meet the following eligibility criteria to register and maintain an account with sm77:
sm77 operates a strict 21+ policy. During the KYC verification process, you will be required to provide valid government-issued identification (Indonesian National ID or KTP) proving you are 21 years or older. Accounts that fail age verification will be immediately suspended, and any funds will be returned to the original deposit source following verification procedures.
To create an account on sm77, you must provide accurate, current, and complete information including but not limited to your full legal name as it appears on your Indonesian National ID, date of birth, residential address, valid email address, and mobile phone number. You acknowledge that providing false, misleading, or incomplete information constitutes a material breach of these Terms and may result in immediate account suspension or termination.
Each individual is permitted to maintain only one (1) account with sm77. Creating multiple accounts, whether using the same or different personal information, is strictly prohibited and constitutes grounds for account closure and forfeiture of any balances, bonuses, or winnings. sm77 employs sophisticated detection systems to identify duplicate accounts and reserves the right to close all related accounts without prior notice.
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your account credentials with any third party. Any activity conducted through your account will be deemed to have been authorized by you, and you accept full responsibility for all such activity. If you suspect unauthorized access to your account, you must immediately notify sm77 customer support and change your password.
sm77 is committed to preventing fraud, money laundering, and underage gaming. As part of our regulatory compliance obligations, we require all Users to complete KYC verification before processing withdrawal requests. KYC documentation typically includes:
KYC verification typically processes within 1-24 hours during business days. sm77 reserves the right to request additional documentation or information at any time to verify identity, residential address, payment method ownership, or source of funds. Failure to provide requested documentation within a reasonable timeframe may result in account restrictions or closure.
sm77 accepts deposits exclusively in Indonesian Rupiah (IDR) through authorized Indonesian banking channels including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, and Bank Danamon. Minimum deposit amounts vary by payment method and are clearly displayed during the deposit process. Standard minimum deposit is Rp 50,000.
All deposits are processed instantly upon confirmation from your banking institution. sm77 does not charge deposit processing fees, though your bank may apply their own transaction fees. You are responsible for ensuring sufficient funds are available in your bank account to cover the deposit amount and any associated bank charges.
You warrant that all funds deposited into your sm77 account are derived from legitimate sources and are not proceeds of criminal or fraudulent activity. sm77 reserves the right to investigate the source of funds and request supporting documentation at any time. Deposits originating from suspicious or unverified sources will be returned, and the account may be suspended pending investigation.
Withdrawal requests may be submitted at any time through your account dashboard. Withdrawals are processed to the same bank account used for deposits unless alternative arrangements have been pre-approved by sm77 customer support. Minimum withdrawal amount is Rp 100,000. Maximum daily withdrawal limits are determined based on account verification status and gaming history.
Standard withdrawal processing time is 1-24 hours following approval. Processing times may be extended during periods of high volume, public holidays, or if additional verification is required. sm77 reserves the right to conduct security checks on withdrawal requests, including but not limited to identity verification, gameplay review, and source of funds verification.
Withdrawals are subject to successful completion of KYC verification. First-time withdrawal requests will not be processed until full KYC documentation has been submitted and approved. Subsequent withdrawals may be processed without additional verification unless account circumstances change or security concerns arise.
Important: Withdrawals may only be made to bank accounts held in your own name. Third-party withdrawals are strictly prohibited for security and anti-money-laundering purposes. If you attempt to withdraw to a bank account not registered in your name, the withdrawal will be rejected, and your account may be flagged for investigation.
Funds deposited along with any bonuses received are subject to wagering requirements before withdrawal. Specific wagering requirements vary by promotion and are clearly stated in the bonus terms. Failure to meet wagering requirements will result in forfeiture of bonus funds and any associated winnings. Standard wagering requirements range from 5x to 30x the bonus amount, depending on the promotion type.
sm77 offers various bonuses and promotional offers to registered Users, including welcome bonuses, reload bonuses, cashback offers, and special event promotions. Bonuses are subject to specific terms and conditions that will be clearly communicated at the time of the offer. Not all Users may be eligible for all bonuses. sm77 reserves the right to exclude certain Users from promotional offers at our sole discretion.
sm77 operates a zero-tolerance policy toward bonus abuse. The following activities constitute bonus abuse and will result in immediate forfeiture of bonuses, winnings, and potentially account closure:
Different game types contribute varying percentages toward bonus wagering requirements. Typical contribution rates are as follows:
Specific contribution rates will be detailed in individual bonus terms. Playing excluded games while bonus wagering requirements are active may result in bonus forfeiture.
All gaming on the sm77 platform must be conducted fairly and in accordance with the rules of each specific game. sm77 employs certified Random Number Generator (RNG) technology independently audited to ensure fair and unpredictable game outcomes. Game RTPs (Return to Player percentages) are publicly displayed and represent long-term theoretical return rates.
The following activities are strictly prohibited on the sm77 platform:
In the event of a technical error, system malfunction, or game software error resulting in incorrect odds display, incorrect payout calculations, or game results that do not reflect the actual outcome, sm77 reserves the right to void affected bets and correct account balances. This includes but is not limited to incorrect odds offered due to human or technical error, malfunctioning game software, or disconnections during live games.
If a game is abandoned or canceled before completion, bets will be voided and stakes returned unless settlement has already been determined prior to abandonment. For togel and lottery-style games, if an official draw does not occur on the scheduled date and time, all bets on that draw will be voided.
While sm77 strives to provide uninterrupted service 24 hours a day, 7 days a week, we do not guarantee that the platform will be available at all times or that access will be uninterrupted or error-free. sm77 reserves the right to suspend, modify, or discontinue any aspect of the Services at any time without prior notice. We shall not be liable for any loss, inconvenience, or damages arising from service interruptions, scheduled maintenance, or technical difficulties.
sm77 makes reasonable efforts to ensure that all information displayed on the platform is accurate and up-to-date. However, we do not warrant the accuracy, completeness, or reliability of any information, odds, statistics, or game results displayed. Users are responsible for verifying critical information independently. In cases where incorrect information leads to erroneous bets or outcomes, sm77 reserves the right to correct such errors and adjust account balances accordingly.
The sm77 platform may contain links to third-party websites or display content from third-party providers for informational purposes only. sm77 does not endorse, control, or assume responsibility for the content, policies, or practices of any third-party websites or services. You access third-party websites at your own risk and should review their terms and privacy policies.
To the maximum extent permitted by applicable law, sm77 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or use, whether arising from contract, tort, negligence, strict liability, or otherwise, even if sm77 has been advised of the possibility of such damages. Our total liability to you for all claims arising from your use of the Services shall not exceed the amount of deposits made by you to your account in the three (3) months preceding the claim.
sm77 reserves the right to suspend or restrict your account access at any time for the following reasons:
During suspension, you will not be able to place bets, deposit funds, or withdraw funds until the matter is resolved. sm77 will communicate the reason for suspension and any steps required to restore account access via email to your registered address.
sm77 may terminate your account immediately without prior notice if you have seriously or repeatedly breached these Terms, engaged in fraudulent activity, or violated any applicable laws. Upon termination, all bonuses and associated winnings will be forfeited. Any remaining legitimate balance will be returned to you following verification procedures, minus any amounts owed to sm77 for chargebacks, administrative fees, or other outstanding obligations.
You may request account closure at any time by contacting sm77 customer support. Prior to closure, you must withdraw any remaining balance. If you are unable to withdraw due to wagering requirements or other restrictions, please discuss options with customer support. Account closure is permanent and cannot be reversed. You may not create a new account after voluntary closure without express written permission from sm77.
If you feel that your gaming activity is becoming problematic, sm77 offers self-exclusion options ranging from 1 month to permanent exclusion. During self-exclusion, your account will be locked, and you will not be able to access gaming services. For more information on self-exclusion and responsible gaming tools, please visit our Responsible Gaming page or contact customer support.
These Terms and Conditions shall be governed by and construed in accordance with international gaming industry standards and best practices. Any disputes arising from these Terms or your use of sm77 services shall be resolved through good-faith negotiation and, if necessary, arbitration.
If you have any complaint or dispute with sm77, you must first contact our customer support team via email or live chat, providing full details of your concern. We will investigate your complaint thoroughly and respond within 5-10 business days. Most issues can be resolved quickly through direct communication with our support team.
If the matter cannot be resolved through customer support, you may escalate the complaint by requesting a formal review by our compliance team. Formal complaints should be submitted in writing via email, including your account details, a clear description of the issue, relevant dates and transaction IDs, and your desired resolution. Our compliance team will conduct an independent review and provide a detailed written response within 15-20 business days.
Any claim or dispute arising from these Terms or your use of sm77 services must be initiated within six (6) months of the event giving rise to the claim. Claims not initiated within this timeframe shall be deemed waived and barred.
For questions, concerns, or support regarding these Terms and Conditions or any aspect of the sm77 platform, please contact us through the following channels:
Important Notice: By continuing to use the sm77 platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety. If you do not agree with any provision, you must cease use of the platform immediately. sm77 is committed to operating with transparency and integrity, and we encourage all Users to familiarize themselves thoroughly with these Terms to ensure a safe and enjoyable gaming experience.
Our Terms and Conditions provide a transparent legal framework governing your relationship with sm77. We believe in clear communication and mutual understanding of rights and responsibilities.
These Terms include provisions designed to protect your interests, including withdrawal rights, dispute resolution procedures, and account security requirements. Your protection is our priority.
sm77 commits to fair gaming practices with certified RNG technology, transparent RTPs, and strict anti-fraud measures. Gaming outcomes are genuinely random and independently audited.
If you have questions about these Terms and Conditions or need assistance understanding any provision, our support team is here to help
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